Campbell’s STAR: Route ManagementDistributors can order items for their physical inventory, view item descriptions, manage their virtual inventory, and service stores along their route.
Discovery, Product Design, UX, UI, iOS, Android
Project:Service Customer
Distributors can service stores along their route that sell Campbell’s Snacks. Generated invoices confirm delivery, signatures and photos can be submitted as proof of delivery, and payment can be completed through Campbell's Snacks.
Feature:Route Order Form
Distributors can input product quantities, view item descriptions and numbers, order products for their inventory (virtual and physical inventory), and to create new ordering templates.
-
Initial exploration and design efforts attempted to align this feature more closely with current online ordering processes, but it was becoming apparent that we needed to zoom out and challenge some of the established process assumptions that came out of discovery.
Swiping cards, dynamic week and day controls, and an interactive summary drawer gave distributors (who are working on the go in their trucks, warehouse, stores) a large workspace that accounts for data input and table interactivity.
Feature:Load Orders
Distributors can view a list of order deliveries of products that they ordered through the Route Order Form and are scheduled to be delivered to the distributor’s storage facility. Those order deliveries can be loaded into the user’s virtual inventory, delivery issues can be resolved, and quantities and values are automatically translated accordingly to the user’s distributor business needs and Campbell’s data model.
Feature:Inventory management
When viewing their virtual inventory, distributors can manage and reconcile their inventory. These are key features in STAR. Product is constantly moving in and out of their inventory, and distributors need the ability to invoice their customers and receive new deliveries, and their virtual inventory in STAR must accurately reflect their physical inventory in real-time.
